Who is commerzbank?

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. In the two business segments Private and Small Business Customers, as well as Corporate Clients, the Bank offers a comprehensive portfolio of financial services which is precisely aligned to the clients’ needs.

Our objectives

Design an innovative banking experience for commerzbank customers. But why?

"We want to enable commerzbank customers perform their regular banking transactions in a lean and engaging way with commerzbank mobile application." Now we know the goals.

But now I have a lots of questions after asking WHY? above

(maybe I am probably overthinking it)

Asking myself some random why questions — (toggle to see)

Listing out the important questions to ask for better understanding of the challenges?

What is the main goal our audience aims to achieve in the first place?
*What motivates them? It might be what will lead them to us thinking out loud
What frustrates them? What is it really?
What delights them? How can we put more smile on their face?
What do they like best about our product? Something we can learn from.
What frustrates them about our current product? Most talked about?